At Stevens, the work order system is a way for students, faculty, and staff to report issues or suggestions regarding the facilities of Stevens. In the past, filling out the request form for an order has been challenging, with additional problems after someone places an order. As part of Stevens’ continued effort to improve the building and facility services, The Division of Facilities and Campus Operations (FCO) is implementing a new web-based work order system using the provider Building Engines Inc. This new system will help ease the troubles in making work orders and their execution.
There are different aspects to the new system. The Building Engines request form is available through computers and mobile devices. To access it, log on to MyStevens and find the new BE logo. Once in the system, there is a single sign-on form to initiate a work order. The next step is to fill out the actual work order request form. The form asks for basic information like what building the order is for, where in the building, what the issue is, and what department should respond, plus some information like email and phone number for updates to be sent.
In addition to this new form, FCO is also implementing a new Help Desk service. This system will receive any calls to the Work Order Desk after hours. The business hours of the desk are Monday through Friday from 8:30 a.m. until 4:30 p.m. Outside those times, the new help desk system will receive any calls. Regardless, FCO says any emergency calls should go to campus police.
A more innovative part of the Building Engines system is the process after someone places a work order. The system will automatically send updates and alerts to the contact information given in the request form. The update systems allow FCO to communicate any changes if anything becomes complete, or any issues arise. Primarily, this part of the system would alert whoever requests the order that the job is concluded, changed, or has some other problem.
FCO asks that members of the Stevens community have patience with the new system as it is still in its infancy and may have some issues. If there are any questions regarding the new system, contact the Work Order Desk at Ext. 5281 or by email at workorder@stevens.edu.
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